VoIP and Digital Phone Information
Voice over Internet Protocol poses a risk to your Security and Life Safety system
Voice over Internet Protocol (VoIP) can have a serious impact on your electronic security and life safety systems. VoIP is a technology that allows you to make telephone calls via the broadband Internet instead of using a traditional landline telephone. Doyle Security Systems would like to inform you about the potential situations that may arise from the installation of VoIP.
We realize that VoIP may appear to be a useful technology to you, but we want to make sure you are fully aware of the effects it may have on your alarm and life safety system. It is important to Doyle Security Systems that you are properly informed about any issues regarding you and your family’s safety.
The following are important things to consider before installing VoIP:
- If you decide to install VoIP, make sure to notify us immediately if your phone number has been changed. If we do not receive your new number, the monitoring station has no way to reach you should your alarm be activated.
- It may become difficult for you to connect with a local 911-dispatch center or for the dispatch center to identify your location through a VoIP Internet based 911 call.
- In addition to alarm system battery back-up equipment, VoIP may need additional battery back-up to maintain communications in the event of a power outage.
- There could be extra modifications and enhancements needed for your alarm system to continue to communicate properly with VoIP.
We encourage you to talk with us before you make any changes to your existing telephone service. For your safety, we strongly suggest that you maintain a basic landline phone along with your VoIP service. In addition, we recommend the installation of a Back-Up Radio to ensure transmission of your security and life safety signals. With proper communication, we will be able to continue to provide monitoring services for your electronic security and life safety system.
If you have any questions or want more information regarding VoIP and how it may affect your electronic security and life safety system, please contact us at 1-866-GO-DOYLE (463-6953) or email us from the Contact Us section of this website.
It is vital for us at Doyle Security Systems to continue to provide
the most reliable “Security for your life!”