Medical Monitoring Security Tips
What to Look for in a Medical Monitoring System
More than one third of adults 65 and older fall each year in the United States. (Hornbrook et al. 1994; Hausdorff et al. 2001). (CDC Website) Peace of mind should not be taken for granted. Invest in high quality Medical Monitoring Systems that protect against intruders and unexpected health emergencies. Each system offers residents a connection to a trained professional that’s “always on”.
1. Work with the Right Company
It’s important when selecting a Monitoring system to work with a reputable company. Pay attention to the number of years each company has been in business and offering these services. Don’t forget to check references either and look for endorsements and certifications from places like the Better Business Bureau. Another way to do your homework on a company is to read the service agreement carefully and make sure it offers fair prices and terms.
2. Choose a Provider that Operates its Own Monitoring Center
Know your patients are in good hands by choosing a company that offers superior customer service. The best companies will be Five-Star and UL Certified and have plenty of capable operators to run their own call centers. Your residents deserve the most professional, consistent and effective care available.
3. Make Sure You Receive Qualified Care Operators
A call center is only effective if its operators are qualified to handle to most challenging emergencies. Make sure call center staff is offered rigorous and ongoing training so that they may offer the best service possible. Each operator should be diligent in their efforts to offer wisdom and compassion in a time of crisis.
4. Responsive Customer and Technical Support
Customer Service if often a good indicator of the kind of experience you can expect going forward. See what user training information is available and make sure there is a help desk to answer important questions you may have. It’s also important to make sure you can get twenty four hour service via the internet or 800#.
5. Full Line of Quality Products
Choose a company that offers the best monitoring products. Transmitters should have long lasting battery power, be durable, waterproof, have enhanced voice equipment, and be able to work from long distances. It’s also important to find a system that automatically tests itself daily. Each of these features will substantially add to the overall user experience by making the technology more reliable and easy to use.
6. Convenient Installation and Service
Look for a company that offers licensed installation experts. Monitoring systems are a major investment and problems during installation will only increase the likelihood of hardware problems and maintenance requests down the road. Don’t forget to read the warranty and repair policy either.
Medical Monitoring provides residents with a fast and effective response to emergency situations that will diminish the chance of serious injury and save lives. All systems offer different options. Make sure to do your homework and pick the most reliable system available. For more information please call 1-866-GO-DOYLE (463-6953).